Return Policy
🔄 Returns & Refunds – DustyJewelz
We want you to love your jewellery 🖤
If something isn’t right, we’re here to help.
Please read the conditions below before requesting a return.
📅 Return Window
We accept returns within 30 days of delivery.
To be eligible, items must be unused, unworn and in original packaging.
Customers are responsible for return shipping costs unless the item is faulty or incorrect.
To request a return, please contact:
📧 jessica@dustyjewelz.com
🧼 Hygiene & Safety Notice (Important)
For health and hygiene reasons, we cannot accept returns on body jewellery that has been opened, worn or tried on.
We guarantee that every customer receives brand new jewellery, and we maintain strict standards to ensure no used items are resold.
If you are unsure about sizing or fit, please contact us before purchasing or visit a local professional piercer for advice.
❌ Non-Returnable Items
Returns will not be accepted for:
• worn or used jewellery
• opened body jewellery
• incorrect size/gauge chosen by the customer
• sale or clearance items
• gift cards
💥 Damaged, Faulty or Incorrect Items
Please inspect your order as soon as it arrives.
If you receive an item that is damaged, defective or incorrect, contact us within 7 days of delivery and include:
• your order number
• clear photos of the item
• photos of the packaging
Once approved, we will offer a replacement, store credit or refund.
🔁 Exchanges
The quickest way to get a different item is to place a new order.
If your original item qualifies for return and is approved, we will refund it once received and inspected.
🌍 International Orders – Customs & VAT
Import duties, VAT and handling charges are determined by your country and are the responsibility of the customer.
These charges are not refundable by DustyJewelz.
🚫 Refused or Unclaimed Deliveries
If a parcel is returned to us due to:
• unpaid customs or VAT
• refusal of delivery
• incorrect address
• failure to collect from the carrier
original shipping costs and any return fees charged to us will be deducted from the refund.
💳 Refund Processing
Once your return is received and inspected, we will notify you of approval.
If approved, refunds are issued to your original payment method.
Please allow 5–10 business days for your bank or provider to process the transaction.