Shipping Info

Where does DustyJewelz ship to?

We ship worldwide, and all orders dispatch from our warehouse in Australia, Germany and Singapore.

How long does it take for my parcel to reach me?

Please allow up to 2 business days for orders to be dispatched. Orders placed on the weekends will be sent out Mondays and Tuesdays.

Regular Shipping: 6-21 working days

Please note that these are estimates of the time it takes for a package to be sent to you---including order confirmation, packing, and transit. The delivery timings of each parcel may change from time to time, depending on variables like weather conditions, customs, etc. You may also check in on your delivery status from your tracking number and link.

DESTINATION	SHIPPING TIME
Europe
Austria	11 - 13
Belgium	10 - 13
Czech Republic	10 - 13
Denmark	10 - 16
Finland	12 - 15
France	8 - 11
Germany	7 - 9
Hungary	11 - 14
Ireland	10 - 14
Italy	16 - 18
Netherlands	8 - 13
Poland	10- 14
Portugal	13 - 18
Spain	10 - 15
Sweden	9 - 13
Switzerland	10 - 15
Turkey	12 - 16
United Kingdom	6 - 13
Rest of Europe	13 - 17
Asia Pacific
Australia	9 - 13
Hong Kong	8 - 11
Japan	10 - 12
South Korea	8 - 11
New Zealand	9 - 14
Taiwan	8 - 10
Thailand	9 - 13
Rest of Asia Pacific	9 - 21
Americas
Canada	11 - 14
United States of America	10 - 12
Rest of South America	11 - 21
Middle East & Africa
Rest of Middle East & Africa	11 - 21

 

Do I have to pay taxes?

It depends on the country you reside in. Any additional taxes, fees, tariffs, import fees, and surcharges levied by destination countries are the sole responsibility of the customer. DustyJewelz is not responsible, and cannot determine in advance the amount, if any, that will be charged. Please check with customs of your country to ascertain if any additional charges will be applied to your order.

By completing your order, you agree to pay all applicable fees. If your package is seized by customs officials for any reason whatsoever, we cannot issue you a refund unless all products are returned to us in their original condition.

Note: Shipping to Brazil

We are unable to ship to Brazil at the moment due to delivery fulfilment challenges presented by 'Despacho Posta'" charges imposed by Correios. We are working to resolve this issue with Brazil customs as soon as we can. In the meantime, it is with regret that all shipments to Brazil will be paused until further notice.

If you would like to be notified when we resume delivery to Brazil, kindly send a message to wecare@dustyjewelz.com. Thank you for your kind understanding on this.