Shipping Info
📦 Shipping Information – DustyJewelz
Thank you for shopping with us 🖤
Here’s what to expect once you place your order.
⏱ Processing Time
Orders are usually packed and dispatched within 1–3 business days.
During promotions, holidays or peak periods, processing may take slightly longer.
If there is a major delay, we will contact you via email.
🧧 Lunar New Year Notice (Feb 11–23)
Some suppliers and shipping partners are celebrating the lunar year holiday. While orders continue to leave our warehouse daily, certain deliveries may take a little longer during this period.
Shipping speeds are expected to return to normal shortly after the holiday period. Thank you for your patience ❤️
🌍 Shipping Locations
Orders are dispatched from our warehouses in Australia and Singapore depending on stock availability.
✈️ Estimated Delivery Times
Please allow 1–2 business days for dispatch. Orders placed on weekends are processed at the start of the next business week.
🇦🇺 Australia
Most orders arrive within 7–12 business days. Parcels sent from our Sunshine Coast warehouse often arrive sooner. If an item is sourced from one of our international warehouses, delivery may take a few extra days.
Tracking is provided as soon as your order ships.
During peak seasons or supplier holidays, minor delays can occur.
🇺🇸 United States
Most customers receive their order within 7–12 business days.
🇬🇧 United Kingdom
Most customers receive their order within 5–10 business days.
🌍 Rest of World / Europe
Delivery typically falls between 7–14 business days.
🎄 Holiday & Peak Period Notice
During Lunar New Year and other major holidays, shipping and customs processing may take a little longer due to reduced operations. We always dispatch orders as quickly as possible.
Please note that these are estimates of the time it takes for a package to be sent to you---including order confirmation, packing, and transit. The delivery timings of each parcel may change from time to time, depending on variables like weather conditions, customs, etc. You may also check in on your delivery status from your tracking number and link.
📬 Tracking
Once your order ships, you’ll receive an email with tracking information.
Please allow a short time for tracking updates to appear.
🌍 Customs, Duties & Taxes
International shipments may be subject to import duties, VAT or postal handling fees determined by the destination country.
These charges are not included in your order total and must be paid by the customer.
🇪🇺 European Union Customers
Your postal service may contact you by email, SMS or letter to collect VAT or handling fees before delivery.
To avoid delays or returns, please follow their payment instructions.
If a parcel is returned due to unpaid customs charges, return fees and original shipping costs will be deducted from any refund in line with our Returns Policy.
🚚 Carrier Delays
Delays caused by customs, carriers or local postal services are outside our control.
We appreciate your patience if they occur.